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Terms of Service

These terms govern your use of Chantal, an AI-powered legal assistant operated by iKanisa Ltd ("we", "us", "our").

1. Service Description

Chantal is an AI-powered legal research and document drafting assistant specializing in Rwandan law. The service is provided via web chat at chantal.ikanisa.com.

2. Not Legal Advice

Chantal does not provide legal advice. All information generated by Chantal is for informational and educational purposes only. It does not constitute legal advice, does not create an attorney-client relationship, and should not be relied upon as a substitute for consultation with a qualified legal professional licensed in Rwanda.

You should always verify any legal information provided by Chantal with a licensed advocate or notary before making legal decisions.

3. Eligibility

You must be at least 18 years old to use Chantal. By using the service, you represent that you meet this requirement.

4. Acceptable Use

You agree not to:

• Use Chantal for any unlawful purpose or to facilitate illegal activities
• Submit false, misleading, or fraudulent information
• Attempt to reverse-engineer, exploit, or compromise the service's security
• Use automated tools (bots, scrapers) to interact with the service
• Submit personally identifiable information of third parties without their consent

5. Rate Limits & Fair Use

We impose rate limits to ensure fair access for all users. Excessive use may result in temporary restrictions. Paid plans may offer higher limits — details are available within the application.

6. Intellectual Property

Content generated by Chantal is provided for your personal or professional use. You retain rights to your input text. We retain rights to the Chantal service, branding, and underlying technology.

7. Disclaimer of Warranties

Chantal is provided "as is" without warranties of any kind, express or implied. We do not guarantee the accuracy, completeness, or currency of any legal information provided. Rwandan law is subject to change, and AI-generated content may contain errors.

8. Limitation of Liability

To the maximum extent permitted by applicable law, iKanisa Ltd shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of Chantal. Our total liability shall not exceed the amount you paid us (if any) in the 12 months preceding the claim.

9. Changes to Terms

We may update these terms from time to time. Continued use of Chantal after changes constitutes acceptance of the revised terms.

10. Governing Law

These terms are governed by the laws of the Republic of Rwanda. Any disputes shall be resolved in the courts of Kigali, Rwanda.

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Privacy Policy

This policy explains how we collect, use, and protect your data when you use Chantal.

1. Data Controller

iKanisa Ltd
Kigali, Rwanda
Contact: privacy@ikanisa.com

2. What We Collect

a) Data you provide

• Chat messages: The text you send to Chantal for legal research, drafting, or analysis
• Session identifiers: A random, anonymous session ID to maintain conversation context

b) Data collected automatically

• IP address: Used solely for rate limiting and abuse prevention; not stored persistently
• Basic usage metrics: Request counts and error rates (aggregate, non-personal)

c) Data we do NOT collect

• Names, email addresses, or other personal identifiers (unless you provide them in chat)
• Payment information (handled by third-party processors, if applicable)
• Location data, device identifiers, or tracking cookies

3. How We Use Your Data

• Providing the service: Processing your legal queries and maintaining conversation context
• Security: Rate limiting, abuse detection, and input sanitization
• Improvement: Aggregate, anonymized analytics to improve response quality

4. Data Storage & Retention

Conversation data is stored on our secured servers. Conversations are retained for the duration of your session and may be stored for up to 30 days for quality and debugging purposes, after which they are automatically deleted.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures including:

• HTTPS/TLS encryption for all data in transit
• Input sanitization to prevent injection attacks
• Rate limiting to prevent abuse
• Access controls on server infrastructure

6. Your Rights

Under applicable data protection laws, you have the right to:

• Access: Request information about the data we hold about your sessions
• Deletion: Request deletion of your conversation data
• Correction: Request correction of inaccurate data

To exercise these rights, contact us at privacy@ikanisa.com.

7. Third-Party Services

Chantal uses the OpenClaw AI infrastructure to process queries. Your messages are processed by AI models that may be hosted by third-party cloud providers. All processing is subject to our security standards and contractual safeguards.

8. Children's Privacy

Chantal is not intended for use by individuals under 18 years of age. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this privacy policy periodically. The effective date at the top of this page indicates when the latest changes were made.